Effective date: June, 2026
Welcome to Luna Blu. These Terms & Conditions (“Terms”) govern your use of the website seelunablu.com and any purchase you make from us. By browsing the site, creating an account, or placing an order, you agree to these Terms. Please read them carefully. If you do not agree, please do not use the site.
These Terms are governed by the laws of the Kingdom of Bahrain and do not affect your statutory rights as a consumer.
1. About us
Luna Blu
Commercial Registration (CR) No.: 123093-01
Address: Muharraq, Kingdom of Bahrain
Email: info@seelunablu.com – Phone / WhatsApp: +97339933323
2. Eligibility
To place an order you must be at least 18 years old and legally able to enter into a binding contract. By ordering, you confirm that you meet these requirements and that the information you provide is accurate.
3. Your account
When you create an account, you are responsible for keeping your login details confidential and for all activity that takes place under your account. Please give accurate, current information and update it when it changes. Notify us immediately if you believe your account has been used without your permission. We may suspend or close accounts that are used in breach of these Terms.
4. Products
We take care to describe and picture our products accurately. However, colours and details may appear slightly different depending on your screen, and product images are for illustration. All items are subject to availability, and we may update or discontinue products at any time.
5. Prices and payment
All prices are listed in Bahraini Dinar (BHD) and are inclusive of 10% VAT (where applicable) unless stated otherwise. Delivery charges, where they apply, are shown at checkout before you confirm your order.
Payments are processed securely through our payment provider, Tap Payments. We do not charge any additional fee for paying by card. We do not collect or store your full card details — these are handled directly by the payment provider.
While we work to ensure all prices are correct, errors may occasionally occur. If we discover a pricing error in an item you have ordered, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.
6. Orders and acceptance
When you place an order, you are making an offer to purchase. You will receive an order confirmation by email acknowledging that we have received your order — this acknowledgement does not by itself mean the order is accepted. A binding contract is formed only when we confirm that your order has been accepted and/or dispatched.
We reserve the right to decline or cancel an order — for example, if an item is out of stock, if there has been a pricing or description error, or if we suspect fraud. If we cancel an order you have paid for, we will refund you in full.
7. Shipping and delivery
We deliver within the Kingdom of Bahrain and GCC countries. Estimated delivery times and any charges are shown at checkout are estimates, not guarantees. Risk in the goods passes to you on delivery. Please make sure your delivery address and contact details are correct, as we are not responsible for delays caused by incorrect information.
8. Returns, refunds, and exchanges
Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy, which forms part of these Terms. Nothing in these Terms limits your statutory right under Bahraini consumer law to a replacement or refund for items that are defective or do not conform to their description within 15 days of receipt.
9. Promotions and discount codes
Promotions, offers, and discount codes are subject to their own terms, may be limited in time or quantity, cannot be exchanged for cash, and may not be combined with other offers unless we state otherwise. We may withdraw or amend a promotion at any time.
10. Intellectual property
All content on this website — including the Luna Blu name and logo, text, graphics, images, and page design — is owned by or licensed to Luna Blu and is protected by law. You may not copy, reproduce, distribute, or use any of it for commercial purposes without our prior written permission.
11. Acceptable use
You agree to use the site lawfully and not to misuse it — for example, by attempting to gain unauthorised access, introducing malicious code, placing fraudulent orders, or interfering with the site’s operation or security.
12. Privacy
Your personal data is handled in accordance with our Privacy Policy and the Kingdom of Bahrain’s Personal Data Protection Law (Law No. 30 of 2018).
13. Limitation of liability
To the fullest extent permitted by law, Luna Blu is not liable for indirect or consequential loss arising from your use of the site or our products. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, and nothing affects your mandatory statutory rights as a consumer under Bahraini law.
14. Events outside our control
We are not responsible for any failure or delay in performing our obligations caused by events beyond our reasonable control, including but not limited to supplier failures, courier delays, technical failures, or other force majeure events.
15. Changes to these Terms
We may update these Terms from time to time. The “Effective Date” above shows when they were last revised, and the version in force at the time you place an order will apply to that order. Please review these Terms periodically.
16. Governing law and disputes
These Terms, and any dispute arising from them or from your use of the site, are governed by the laws of the Kingdom of Bahrain and subject to the jurisdiction of the Bahraini courts. As a consumer, you may also raise concerns with the Consumer Protection Directorate at the Ministry of Industry and Commerce (MOIC).
17. Contact
Luna Blu
Email: info@seelunablu.com
Phone / WhatsApp: +973 – 39000776
Kingdom of Bahrain
Return & Refund Policy
At Luna Blu we want you to love what you wear. If something isn’t right, this policy explains how returns, exchanges, and refunds work. It is designed to respect your rights under the Kingdom of Bahrain’s Consumer Protection Law (Law No. 35 of 2012).
1. Your statutory rights (defective or non-conforming items)
Under Bahraini consumer law, if an item is defective, faulty, or does not match the description or specifications you ordered, you have the right to a replacement or a full refund within 15 days of receiving it, at no additional cost to you. This is your legal right and applies regardless of any other term in this policy.
If you receive a defective, damaged, or incorrect item, contact us straight away (see Section 7) and we will arrange a replacement or refund and cover any return shipping.
2. Change-of-mind returns and exchanges
Beyond your statutory rights above, we are also happy to accept returns or exchanges if you simply change your mind, provided that:
– you request the return within 14 days of receiving your order;
– the item is unworn, unwashed, and undamaged, with all original tags attached and in its original packaging; and
– you can provide proof of purchase (your order number or confirmation email).
For change-of-mind returns we can offer an exchange, store credit, or a refund. Return shipping costs for change-of-mind returns are the customer’s responsibility.
3. Items that cannot be returned for change of mind
For hygiene and safety reasons, the following cannot be returned or exchanged for change of mind once opened or with tags removed:
– intimate apparel, bodysuits, underwares, and swimwear;
– pierced jewellery; and
– items marked “Final Sale” or “Clearance”.
This does not affect your statutory rights under Section 1 if any of these items is defective or not as described.
4. How to start a return
1. Email us at info@seelunablu.com or message us on WhatsApp at +97339000776 within the relevant window.
2. Include your order number, the item(s) you wish to return, and the reason.
3. We’ll confirm the return and share the return address and next steps.
Please do not send items back without contacting us first, as we may not be able to process unannounced returns.
5. Refunds
Once we receive and inspect your returned item, we’ll let you know if your refund is approved. Approved refunds are issued to your original payment method through Tap Payments, normally within 14 days. Depending on your bank or card issuer, it may take up to 7 days for the amount to appear in your account.
Original delivery charges are non-refundable for change-of-mind returns, but are refunded in full where the item was defective, damaged, or incorrect.
6. Order cancellations
You may cancel an order free of charge before it has been dispatched — just contact us as soon as possible. Once an order has shipped, the return process above applies.
7. Contact us
Luna Blu
Email: info@seelunablu.com
Phone / WhatsApp: +973 – 39000776
Kingdom of Bahrain
If we are unable to resolve a concern, you may contact the Consumer Protection Directorate at the Ministry of Industry and Commerce (MOIC), which oversees consumer rights in Bahrain.